Hi everyone, are you aware that NF changed its timeline for customers to leave you feedback?
It is now only 7 days. The former policy was 30 days.
Now, if you had a great call and follow-up with your caller to remind him to leave some beautiful feedback and those five stars-he needs to get on it! So, it works for you, but against you if he doesn’t get on it right away.
This new timeline is also beneficial if you had a bad caller. Now, you can just ignore any further contact before blocking the guy and if he keeps his head straight for 7 days, you can avoid that bad feedback.
But you want the good reviews, especially if you’re new to the site. So, always follow-up with him.
It is just a fact that, once a man comes, he usually forgets what or who helped him get there. Sad but true. You have a week to remind him, hopefully without bugging him to do so.
The best option is to remind him before the call ends to ‘leave me some awesome feedback’ or within a few minutes of the call, write or chat to do so, and he’s likely to give you great fresh feedback.
Hope this helps in running your business!